AI Answering Service for Auto Glass Repair
An AI answering service for auto glass repair companies answers while your tech is out on a mobile job or the shop is mid-install. It discloses it is an AI assistant, captures the vehicle year, make, and model, whether the damage is a chip or a full crack, and whether the caller wants a mobile visit or a shop appointment, then books the job onto your real schedule. The caller comparing three shops from the parking lot does not wait on hold while your tech finishes a windshield.
The calls auto glass repair companies miss
- The caller with a spreading crack who is dialing three shops back to back and books with whoever answers first
- The insurance-claim caller who wants to know if you handle the paperwork before they commit to a shop
- The fleet or rental company with a chipped windshield that needs a same-week mobile visit, not a callback tomorrow
What the agent does on every call
- 01Captures vehicle year, make, model, and whether it is a chip, a crack, or a full replacement
- 02Asks whether the caller wants a mobile visit at their location or a shop appointment, and captures the address either way
- 03Books the job onto your real schedule, spacing mobile visits and bay appointments the way your team already routes them
You define what counts as urgent, for example a crack that blocks the driver's line of sight or a fleet vehicle that cannot be driven legally. Matching calls transfer live to whoever you designate instead of waiting for the next open slot. Everything else, routine chip repairs and scheduled replacements, books normally with the vehicle and location details your tech needs before arriving.
Callers are always told they are speaking with an AI assistant, on every call, in every industry.
Questions auto glass repair companies ask us
Can it tell whether a chip needs a repair or a full replacement?
No, and it does not guess. It records the damage as the caller describes it, size, location on the glass, and whether it is spreading, and books the appointment your technician confirms on site. Diagnosis stays with your tech, where it belongs.
Can it handle insurance-claim calls?
It captures what you tell it to, for example whether the caller has an insurance claim number or wants to pay out of pocket, and notes that for your front desk. It does not quote coverage details or file claims; that stays with your team.
Does it know the difference between a mobile job and a shop visit?
Yes. It asks the caller which they want, captures the service address for a mobile visit, and books either into the calendar you use for that type of job, so your dispatcher is not sorting it out after the fact.
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Book a call and we will walk your actual call flow, show you how the agent would answer for your business, and give you a clear quote.
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